This Privacy Policy explains how Fillin collects, uses, stores, discloses, and protects information when you access or use our website https://fillin.co.in/, mobile application, customer support channels, and related services. By using our Platform, you consent to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
1.1 Personal Information
- Name
- Mobile number
- Email address
- Address and location details
- Booking history
- Payment-related details
- Identification details, where required
1.2 Service-Related Information
- Type of service booked
- Preferred date and time
- Property details
- Service instructions
- Feedback and ratings
1.3 Technical Information
- IP address
- Device details
- Browser type
- Operating system
- App usage data
- Cookies and analytics data
1.4 Communication Information
- Messages exchanged with customer support
- Call logs, complaint records, and service-related correspondence
2. How We Use Your Information
We use the information collected for purposes including:
- Creating and managing your account
- Processing bookings and service requests
- Assigning service providers
- Sending confirmations, reminders, and updates
- Processing payments and refunds
- Responding to complaints and customer support queries
- Improving service quality and platform experience
- Detecting fraud, misuse, or unlawful activity
- Complying with legal and regulatory obligations
- Sending service-related notifications and promotional messages, where permitted by law
3. Sharing of Information
We may share your information with:
- Service providers assigned to complete your booking
- Payment gateways and financial service partners
- Technology, hosting, analytics, and communication service providers
- Legal, regulatory, or government authorities where required under law
- Third parties in connection with a business transfer, merger, restructuring, or acquisition
We do not sell your personal information in the ordinary course of business.
4. Data Retention
We retain personal information only for as long as necessary for the purposes stated in this Policy, unless a longer retention period is required by law, contract, or legitimate business need.
5. Cookies and Tracking Tools
Our Platform may use cookies, pixels, analytics tools, and similar technologies to:
- Remember user preferences
- Measure traffic and usage patterns
- Improve functionality
- Personalize the user experience
You may control cookies through your browser settings, though some features may not work properly if cookies are disabled.
6. Data Security
We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no digital platform can guarantee complete security.
7. Your Rights and Choices
Subject to applicable law, you may:
- Access your information
- Request correction or update of inaccurate information
- Withdraw consent where applicable
- Request deletion where permitted by law
- Opt out of promotional communications, subject to service-related communications continuing as necessary
8. Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties.
9. Children's Privacy
Our services are not intended for children below 18 years of age. We do not knowingly collect personal information from children without lawful parental or guardian consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on the Platform with a revised effective date.
11. Contact for Privacy Concerns
If you have any questions or complaints regarding privacy, you may contact us at:
- Email: admin@fillin.co.in
- Phone: +91 92812 28239